Single contact center (The call is free)
Are you satisfied with the quality of the received government services?
Rate on a scale from 1 to 5 what did you particularly like / dislike when receiving public services at the PSC?
An electronic queue
Are You satisfied with waiting time in the queue
The efficiency of the workers in the provision of services
The ability to obtain the necessary information quickly, clearly, in the same language
An opportunity not to wait in line for more than 10 minutes
Job consultants in the area of self-service/ reception
Uninterrupted operation of the system
Polite and friendly staff
The responsiveness of the employees are in
Convenience, comfort, design and the sanitary condition of the waiting areas
Availability (good office location, proximity to bus stops)
The possibility to use the area for children
A sufficient number of Parking spaces
A sufficient number of serviceable equipment in the self service area
Do you use online service for receiving state services?
For what reasons did you most often have to deal with claims and complaints?
Was whether a question or problem that You are being treated?
Are You satisfied with efficiency of consideration of the appeal or complaint?
Do You essential question feedback on Your requests and complaints?