Kazakhstan will increase the number of services provided on the basis of the “one statement”
In order to optimize and improve the quality of 55 public services will be combined into 21 services, drawn up in one application. Composite services will allow Kazakhstan to contact PSC less.
Earlier, as part of the “Digital Autumn. The Beginning “, which was organized by the Ministry of Digital Development, Innovations and the Aerospace Industry, Asemgul Baltasheva, Chairman of the Government for Citizen State Corporation, said that a new composite service for obtaining an act on land will appear. Now it is necessary to submit 4 different applications for land acts, but already in 2020, all 4 acts will be combined into one service - the production and issuance of identification documents. By the way, the same service will be available on the egov.kz portal.
“From the principle of “one window “we are gradually moving to the principle of“ one application “so that several visits to the public service centers can be replaced with one application for several services. We are constantly working to improve and simplify public services for you. And the fact that next year 55 different public services will be combined into 21 composite services is another example of our work on optimizing and caring for citizens, “said Assemgul Baltasheva.
One example of the successful implementation of the composite principle was the service for pensioners, launched a year ago by the “Government for Citizen “. During this period, 99.2 thousand pensioners went on well-deserved rest, having submitted only one application instead of four.
Composite service includes the appointment of pension payments by age, the state basic pension payment and pension payments from UAPF. In addition, payment of state guarantees (the difference between the amount of actually made mandatory pension contributions, mandatory professional pension contributions, taking into account the level of inflation and the amount of pension savings) is carried out in a proactive format - without the obligatory physical presence of a person.
By the way, before a person had to come to the public service center and submit 2 applications: to achieve retirement age and to pay basic pensions. A month later, he again applied for a state guarantee, and after that he went to the Unified Accumulative Pension Fund, where he applied for the payment of savings. Now it’s enough to come to the PSC once and leave one application for all 4 services.