Government for citizen: We will serve you even without a word.
State Corporation “Government for Citizens“provides government services in sign language. To do this, the corporation conducts annual training in sign language skills. Over the 8 months of this year, more than 1.3 thousand front-office workers underwent training, of which 1,149 people passed the test and are free to provide services to Kazakhstanis with hearing and speech impairment.
Every year, September 23 is the International Day of Sign Languages, designed to draw attention to their importance in the lives of millions of deaf and hard of hearing people.
According to the Chairman of the Board of the Government for Citizens State Corporation Asemgul Baltasheva, the Government for Citizens State Corporation provides services to thousands of Kazakhstan citizens every day, however there are special clients, those who need to be listened to with their hearts. “In order to work with people with hearing and speech impairments, front office employees take language courses. The work of such front-office employees is slightly different: more emotional and energy-intensive, -said Baltasheva.
Aizhan Makatova, a specialist in public services in the Kostanay region, who studied sign language, says: “While we had short-term courses, we learned the basics: greeting, farewell, numbers, letters, elementary terms. They learned to ask what service they are interested in, for example, whether the client needs an address certificate, registration, statement, identity card or passport.”
Ayzhan notes that clients with hearing and speech impairments are especially emotional, because they have to show everything with their emotions, gestures: “In a fit of emotions, our customers can hit the table, for example, to attract attention or express their displeasure. But more often, if they liked everything, they hug in gratitude. After such moments, I want to work with a vengeance.”
It should be noted that the state corporation Government for Citizens promotes high social responsibility. It provides home visits to people with disabilities of groups 1 and 2, preferential windows in public service centers. Almost all public service centers are equipped with ramps, call buttons, tactile tracks and braille plates. Currently, 745 people with disabilities are working in various positions in the Government for citizens.