Moderation is 1 business day (24 hours). If the user has not passed moderation. The user needs to go to his personal account did.gov.kz . Delete the identity document in the documents and repeat the attachment procedure. If the data from the document was not recognized automatically, it is necessary to fill in all fields according to the identity document. If the fields were recognized automatically, it is necessary to verify their complete identity. If specific symbols of the Kazakh language were used in the certificate, they must be entered in the fields. (Edit the recognized text if necessary and complete the attachment procedure). After that, clear the browser cache and try again to submit the application from egov.kz . If the error repeats, in order to fix the cause of the error, we ask the user to contact technical support: support@digital-id.freshdesk.com.

There may be a problem with the SMS gateway. Wait a bit and try again. receiving and entering the code.

If your account is blocked after after completing the video identification, you will need to wait 15 minutes, after which which it automatically unlocks and you you can re-complete the video identification. We recommend it before re-passing Video identification check the lighting in the room, and also try not to go outside the outline of an oval.

Before launching the camera, the service requests access to use the camera. Necessary allow access. If you were given access, but the camera it still won't start, check the settings. browser settings in the phone settings. If all the settings are correct, but still the camera does not start, in such cases: Please contact technical support@digital-id.freshdesk.com.
Required information for registration:
Region:
IIN:
Browser:
Phone number:
Error description:

The Digital ID service is designed for online identity verification and is created personally for each user. There can be 5 types of failure. Below you can to get acquainted with the causes and the solution of the problem situations:
1. The uploaded files do not contain a front or the reverse side of the document.
Reason: The "Front side" and "Back side" sections are loaded with the same the side of the document.
Solution: You can go to https://did.gov.kz / and replace the photo of the document.
2. The data differs from the document data on photo.
Reason: The captured selfie does not match uploaded document, or added a 3x4 photo. While comparing selfies and photos on in the document, the faces do not match.
Solution: We recommend that you re-take the photo from the original document.
3. The uploaded document is a copy. an existing document.
Reason: The photo of the document was taken from the screen of another a device (computer or phone), or a copy of the document was used (black and white photo).
Solution: we recommend that you re-take the photo from the original document.
4. The text of the uploaded document is unreadable or the uploaded document is cropped.
Reason: there are highlights on the document photo, light reflection or data on the document It's hard to recognize.
Solution: we recommend removing the original again the document.
5. The document is overdue.
Reason: the validity period of the uploaded document expired.
Solution: we recommend checking the expiration date document and use a valid document certifying your identity, and try re-upload the Digital ID in your personal account.

If you encounter a problem using the camera on your device, you need to make sure that you clicked the “allow” button to use it during the service request. If you clicked “block”, you need to check and allow access in the browser settings or in the system settings of the device itself. Go to the camera or start the identity verification process again.

If you encounter a problem with the device's face recognition camera, you need to make sure that there is good glare-free lighting. Also, check out the quality requirements for selfies and video identification:
The quality of selfies and video identification:
- the face must be completely in the frame and fit into an oval;
- The image should be sharp and contrasting;
- the person being photographed must look directly into the camera;
- brightness/contrast should be moderate;
- the eyes should be open and visible, and the hair should not cover the face;
- face - strictly full-face "portrait style";
- the background is uniform, the light is uniform when shooting, without shadows on the face.
If nothing helps, please contact technical support@digital-id.freshdesk.com with a full description of the reason and what you did.

If you encounter a problem with allowing access to the camera in the Google Chrome browser, you need to use the Firefox browser (preferably the latest version of the browser). To do this, you need to close all applications that use the camera and install the browser. Firefox. And try to start/continue the process of issuing EDS on the Firefox browser.

Step-by-step instructions for registering your legal representative and adding your IIN in your Digital ID account
1. After logging in, enter your mobile phone number.
2. You receive an SMS message with the authorization code.
3. Enter the IIN.
4. You will begin the video identification process: Before you begin video identification, you need to allow access to the camera. If access to the camera is suddenly denied, then go to the browser settings and allow access.
5. You show the actions (so we know that you are not a robot).
6. We check your data with State database "Individuals". If everything is correct, then we complete the registration process; if the data does not match, then you will receive an SMS notification with the reason for the refusal to register, and you need to repeat the registration process.
7. After successful registration, you will be logged into your Digital ID personal account.
8. Click on the "Add child's ID" button, specify the requested data and provide your consent.
9. Further, after obtaining the consent of the legal representative, the user who is under 18 years old, they can re-go through the identity verification process, starting with the service they previously tried to complete.
NOTE:
Digital ID does not store your data or that of your legal representative and will not be shared with anyone without your permission. If you or your legal representative have previously confirmed your identity through a Digital ID, you can still see it in the "Operation History" section. In accordance with paragraph 1 of Article 22 of the Civil Code of the Republic of Kazakhstan, minors between the ages of fourteen and eighteen make transactions with the consent of their legal representatives. In addition, according to paragraph 1 of Article 7 of the Law of the Republic of Kazakhstan dated May 21, 2013 "On Personal Data and their Protection", personal data is collected and processed by the owner and/or operator, as well as by a third party with the consent of the entity or its legal representative.

Citizens of the Republic of Kazakhstan, as well as foreigners and stateless persons permanently residing in the territory of the Republic of Kazakhstan have the right to payment.

The right arises from the moment the above-mentioned persons reach retirement age:
• 63-year-old men;
• women aged 61 (until January 1, 2028);
• 53-year-old women (who have given birth (adopted, adopted) 5 or more children and raised them up to the age of eight)

Through a State corporation.

Assignment of pension payments by age – 10 working days;
If the ELC is returned by the Authorized Body for the appointment of pensions and benefits (Territorial Departments of the Ministry of Labor and Social Protection of the Population of the Republic of Kazakhstan) for additional registration with the participation of the applicant (request for additional documents from the recipient), the service period is extended to 30 working days.

• application in accordance with Appendix 1 to the Rules for Calculating (determining) the amount, Appointment, Implementation, suspension, Recalculation, renewal, termination and revision of the decision on the appointment (refusal to appoint) state basic pension payments, age pension payments dated June 22, 2023 № 232;
• an identity document for identification (When applying for pensions for persons with candace status, a candace certificate is provided for identification).
- Documents confirming the applicant's work experience:
• work record;
• information from archival institutions, electronic copies of archival documents;
If available, please provide:
• a document of education;
• military ID or certificate from the Department of Defense Affairs;
• birth certificates of children (for women);
• marriage certificate (if the surname is changed);
• a court decision confirming the fact and the period of care for a person with a disability of the first group, a single person with a disability of the second group and a pensioner in need of outside help, an elderly person who has reached the age of eighty, a child with a disability under the age of eighteen;
• a document confirming the residence abroad of the spouse of an employee of institutions located in the territory of the Soviet Union, institutions of the Republic of Kazakhstan, an international organization;
• a document confirming the residence of the spouse of a serviceman, an employee of a special government agency in areas where there was no possibility of employment in the specialty;
• a document confirming employment in the country of departure of ethnic Kazakhs;
Documents issued outside the Republic of Kazakhstan are subject to legalization in accordance with the procedure established by the legislation of the Republic of Kazakhstan, unless otherwise provided by international treaties ratified by the Republic of Kazakhstan.
• employer's certificate of income paid in the currency of the Russian Federation to persons who worked in Russian organizations of the Baikonur complex (if any);
• employer's certificate of income for the period of employment, entrepreneurial activity, private practice by types of activities to which, by decision of the Government of the Republic of Kazakhstan, a correction factor of 0 was applied to the rates of mandatory pension contributions, mandatory occupational pension contributions, as well as for periods of activity, income from which is excluded from the income of an individual subject to taxation, in in accordance with paragraph 3 of Article 210 of the Social Code.
- When age-related pension payments are assigned to a person who lived in areas of extreme and maximum radiation risk, a document confirming the fact of living in areas of extreme and maximum radiation risk from August 29, 1949 to July 5, 1963 for 5 years is additionally submitted to the documents.
- To confirm the care of a non-working mother for young children, one of the following documents is submitted (depending on their availability):
• a document confirming the identity of the children;
• marriage certificate (certificate of registration of acts of civil status) or a certificate of dissolution of marriage or an extract from the marriage certificate (if the surname is changed) of the children;
• children's secondary school graduation certificate;
• a diploma of graduation from a specialized secondary or higher educational institution or a certificate from an educational institution confirming the education of children;
• a certificate or notification of the death of children (either a death certificate or a certificate of registration of a civil status act issued by the civil registration authorities);
• Military ID or military service document for children.

Citizens of the Republic of Kazakhstan, foreigners and stateless persons permanently residing in the territory of the Republic of Kazakhstan, employed in jobs with harmful working conditions, upon reaching the age of 55 and having occupational pension contributions to the UAPF for at least 7 years (84 months).

The special social payment will consist of several components and will be carried out from four sources:
1) special professional allowance from the republican budget in the amount of 2 subsistence minimums (hereinafter referred to as the cost of living);
2) from life insurance companies in the amount of 1 CL (cost of living);
3) at the expense of employers' funds in the amount of 1 CL (cost of living);
4) from the UAPF at the expense of mandatory occupational pension contributions.

1) through a State corporation;
2) proactive service (After receiving information from the UASEC about changes in the terms of the employment contract, AIS "E-макет" automatically verifies compliance with the conditions for the assignment of benefits and generates requests to the appropriate IP, with a positive check, AIS "E-макет" automatically initiates a message to a potential applicant to the number of his cellular subscriber device about the possibility of receiving benefits)
- At the same time as the benefit, the applicant may apply for a pension payment formed from mandatory occupational pension contributions from the Unified Accumulative Pension Fund.
- The document confirming the status of the recipient of the benefit is a certificate, which is issued by the branch of the State Corporation against the signature of the applicant when applying.

Electronic Digital Signature (EDS)

• In the service passport, click on the "Order service online" button. Log in to the e–government portal (hereinafter referred to as the Portal). The service on the Portal is available for Legal entities (hereinafter referred to as legal entities) and Individuals who are individual entrepreneurs (hereinafter referred to as sole proprietors). The general name is Payer.
• After logging in to the Portal, the Applicant (payer) proceeds to step 1, "Filling in the data". The applicant (payer) must fill in all required fields. After logging in to the Portal, the Applicant (payer) proceeds to step 1, "Filling in the data". The applicant (payer) must fill in all required fields.
• If the legal entity was reorganized through a merger, the Applicant (payer)it is possible to choose one of the "Reorganized legal entities" or the "Current Legal entity". For legal entities, the Portal provides the functionality for making refunds until 2013. To do this, click on the checkbox and specify the Taxpayer's Registration number.
• After filling in all required fields, the "Check" button becomes active. The applicant (payer) clicks the button to check the completed details. If the response is successful, the applicant (payer) proceeds to step 2 "Employee Information", in which the Portal receives a list of service employees for whom social contributions have been paid (hereinafter referred to as SC).
According to the list, the Applicant (payer) must select employees to make a refund of social contributions and (or) penalties. After selecting the employees, the Applicant (payer) must indicate the reason for the refund. Only one reason for the refund is selected for one application.
• Next, you must specify the details for the refund. The details are filled in again. This is necessary if the details of the Applicant (payer) have changed (the Applicant has changed the bank or changed the account (IBAN)).
• Қайтару себебіне байланысты өтініш беруші құжаттарды қайтару ережелеріне сәйкес, әлеуметтік төлемдерді және (немесе өсімпұл) қоса беруі керек.
• Depending on the reason for the refund, the Applicant must attach documents in accordance with the refund rules, social contributions and (or penalties).
• The applicant, having filled in all the required fields, signs the request using the EDS of a Legal Entity or Individual (IE).
For reference:
When authorizing and signing an application for the refund of social contributions and (or) penalties, the EDS of a Legal entity or Individual (IE) should be only the First head. If the Accountant acts on behalf of the First Supervisor, he must have the First Supervisor's EDS. Others do not have the right to refund the amount of social contributions and/or penalties.
In the end, the Applicant (payer) receives the result of the provision of the service in the form of a notification on the status page and in his Personal Account on the Portal (egov.kz ).
The application is submitted to the IP system of the Ministry of Health for consideration by the State Corporation. The State Corporation has the option to accept or reject the application. This is necessary to verify that all data is filled in correctly.
Upon receipt of an application for a refund of the employee's social contributions, which were previously included in the length of service in the appointment of social benefits, the State Corporation shall refuse to refund social contributions.
In case of positive consideration of the application by the State Corporation, the application is sent to the service provider by the State Social Insurance Fund Joint Stock Company for the refund of social contributions. The Portal service sends a notification to your personal account during a step-by-step review of the application.

• On the main page of the e-government Portal, in the "Services" section, or go to: "Citizens" → "Pension provision". Next, you need to select the service "Refund of erroneously credited amounts of mandatory pension contributions and (or) penalties."
• In the service passport, click on the "Order service online" button. Log in to the e-government portal.
• Only Legal Entities and Individuals who are "Individual Entrepreneurs" can receive the service. It is worth noting that when ordering a service by a Legal entity, it is necessary to log in from the first supervisor's EDS.
• After successful authorization, the Applicant receives STEP 1 of the "Filling in data" service.
• At step 1, the Applicant manually fills in the "Contact number", "E-mail", and also selects the necessary BIN from the service interface to make a refund. After selecting the BIN, the Applicant must specify "Region or city", "BIC of the employer's bank" and fill in the fields "IIC of the employer's Bank".
• After filling in all the required fields, the "Check" button becomes active. The applicant clicks on the button and goes to STEP 2 of the "Employee Information" service, where all information about employees is displayed in the table.
• In Step 2, the applicant must select the employees for whom the refund should be made. (The maximum number of choices is 10 employees).
• The selected employees are filled in a new table where the Applicant has the opportunity to edit the refund amount and specify the reason for the refund. (1 reason for the refund is given for all selected employees). After filling in all the required fields, the "Submit for approval" button becomes active. The applicant clicks on the button and then a request for approval is sent to the selected employees. The Applicant also receives a "Status page" with information by agreement.
• The selected employee logs in to the e-government portal on his own behalf. Goes to the Inbox section in your Merchant Profile.
• He finds a notification in his personal account, opens an application and familiarizes himself with the information. After that, the employee needs to click on the "Status page" button for approval.
• The employee goes to the Status page where you need to click on the "Confirm" button to approve the application and sign from your personal EDS.
• After successful approval, the Applicant's approval status changes on the status page. The applicant must sign the request to be sent for execution.
• The applicant signs the request with the EDS. After signing, the request goes to the State authorities for execution and the status changes in the Applicant's "Status page".