1. Issuance of passports and identity cards to citizens of the Republic of Kazakhstan
2. Registration at the place of residence of the population of the Republic of Kazakhstan
3 .Issuing driver's licenses
4. State registration, registration and de-registration of certain types of vehicles by vehicle identification number, as well as issuance of vehicle registration certificates and state registration plates
5. Issuance of temporary residence permits to foreigners and stateless persons in the Republic of Kazakhstan
6. Formation of an individual identification number for foreigners and stateless persons temporarily staying in the Republic
7. Registration of a child's birth, including making changes, additions and corrections to civil status records
8. Assignment or extension of Candace status
9. Assignment of allowances for the birth of a child and for child care
10. Assignment of pension payments by age
11. Assignment of social benefits in case of disability
12. Assignment of the state social allowance in case of loss of the breadwinner
13. Appointment of a lump sum payment for burial

1. Issuing driver's licenses
2. Registration of job seekers
3. Marriage registration
4. Registration of a child's birth, including making changes, additions and corrections to civil status records
5. Assignment of social benefits and allowances in connection with pregnancy, childbirth and child care
6. Updating information in the IS ROCSA
7. Issuance of military tickets or their duplicates
8. Services for registration and calling a doctor at an attached medical organization
9. Registration and withdrawal at the place of residence
10. Issuance of passports and identity cards to citizens of the Republic of Kazakhstan
11. Issuance of certificates from the Ministry of Health
12. Getting a credit history
13. Queuing for housing, as well as viewing or queuing for a land plot for individual housing construction (10 acres)
14. Formation of an individual identification number for foreigners and stateless persons temporarily staying in the Republic Kazakhstan
15. Issuance of duplicate education documents
16. Issuance of certificates for the disposal of property of minors
17. Testing of civil servants, applicants for vacant administrative government positions, and citizens entering law enforcement service for the first time
18. Obtaining an electronic digital signature for an individual
19. Information about the commission of an administrative offense by a person
20. Primary registration of vehicles purchased from authorized dealers in the territory of the Republic of Kazakhstan
21. Submission of an electronic application for technical passport of real estate objects
22. Notification of a change of supervisor
23. Notification of the beginning of activity as an individual entrepreneur
24. Registration and de-registration of conscripts and conscripts
25. A service for obtaining information about the assignment of benefits and pension payments
26. Obtaining a certificate of disability confirmation
27. Assignment of social benefits in case of job loss
28. Registration at DMC
29. Issuing a certificate of the presence or absence of a criminal record
30. Issuance of certificates of guardianship and trusteeship
31. Notification of the State registration of death
32. Assignment or extension of Candace status
33. Assignment of social assistance to certain categories of needy citizens by decisions of local representative bodies
34. Appointment of a lump sum payment for burial
35. Provision of information on the absence (availability) of immovable property
36. Providing information about registered rights (encumbrances) on real estate
37. Renewal of the license
38. Granting a deferral from conscription
39. My permits
40. Issuing permits for the storage, storage and carrying of civilian weapons and ammunition to individuals
41. Issuance or extension of a certificate to a foreigner or a stateless person on the compliance of his qualifications for self-employment
42. Submission of information on the absence (presence) of debt, which is recorded in the state revenue authorities
43. Bank account seizure
44. Carrying out offsets and refunds of taxes, payments to the budget, penalties, fines
45. Assignment of pensions
46. Changing your bank account

1. Booking a queue at the PSC
2. Verification of PSC documents (status)
3. List of documents for public services via SMS 1414
4. Obtaining a certificate (Providing information from the Mental Health Center "Psychiatry")
5. Obtaining a certificate from a drug dispensary (Providing information from the Narcology Mental Health Center)
6. Checking registration with DMC

The issuance of ready-made documents is carried out by personally contacting an employee of the PSC in the area of issuing ready-made documents at the place of application. You must present the original identity document or an electronic document from the digital document service.

For the convenience of citizens, other ways of obtaining documents are also provided.
1. Delivery of ready-made documents to your home. Delivery is carried out with the participation of employees of State Corporations, who accept applications and arrange the delivery of documents to the specified address. When applying, you can choose a home document delivery service. You can check the terms and cost of delivery with the operator.
2. Delivery of public service results through a postamate. The service recipient independently collects the document from the personal cell of the post office in the round-the-clock access area of the PSC. To use this option, when submitting an application, you need to choose the method of receipt — "through a postamate". You can check the terms and cost of delivery with the operator.

If you are unable to visit the PSC in person, you have several alternative ways to receive services.:
1. Personal manager of the PSC You can order a home-based service. To do this, submit an application on the State Corporation's website. gov4c.kz (https://gov4c.kz/ru/services/vyezd-na-dompersonalnogo-menedzhera /) or by calling 1414.
2. Online e -government portal Register on the Portal (http://www.Egov.kz ) and follow the instructions to receive the required service.
3. Preferential categories People with 1 or 2 disability groups and veterans WWII can call PSC specialists at home by calling 1414.
4. Power of attorney for a representative You can issue a notarized power of attorney to another person who can submit the documents and receive the service on your behalf.
5. Mobile application "Egov mobile" Download the app to your smartphone via [App Store] (https://apps.apple.com/kz/app/egov-mobile/id1476128 386) or [Google Play] (https://play.google.com/store/apps/details ? id=kz.mobile.mgov).
6. Applications of second-tier banks In the applications of second-tier banks, select find the required service in the Public Services section and follow the instructions for applying.
7. Video call to the operator. Get government services via video call in the mobile applications "EgovMobile" and "PSC" Google Play (https://play.google.com/store/apps/details ? id=kz.gov4c.citizen&hl=ru) and the App Store (https://apps.apple.com/kz/app/%D1%86%D0%BE %D0%BD/id1599591738

Yes, at present, the purchase and sale of real estate is possible in Public Service Centers (PSCs). To do this, both parties to the transaction must contact PSC for the location of real estate, both with and without a ready-made purchase and sale agreement. A specialist of the State Corporation will help to draw up a contract, this service is provided on a paid basis.

Moving from the old address to the ave. Turan, 37/9 This is due to the fact that the lessor's conditions did not meet the needs of the State Corporation. Since, under equal conditions, the lessor did not make repairs or other changes for the better, including for the convenience of low–mobility citizens of the population (hereinafter referred to as MMHG) that meet the requirements of the corporate standard. For the convenience of the public , a room was found in an area located near the previous front office. When choosing a room , the location of the building is taken into account in terms of its distance to most of the the left bank, convenient transport infrastructure, the proximity of bus stops and the availability of public transport routes for the population traveling by bus. The visit to the PSC has become convenient for MMGN. In addition, the present lessor took into account all the requirements of the corporate standard during the repair work. The state corporation was also provided with office furniture, cleaning and security services are included in the rental price. The number of parking spaces in front and behind the building is about 40 places, the internal parking includes up to 50 places, along the street parking There are 13 more places in the "pockets", in total the building has more than 100 parking spaces.

The refund of the state fee is made on the basis of an application from an individual (or a legal entity) submitted in writing (paper and/or electronic form) with bank details for transferring funds if there is a receipt for payment:
1) overpaid amount - upon confirmation of the provided public service;
2) unused amount - upon confirmation of non-receipt of public services.

In accordance with paragraph 82 of the Resolution Government of the Republic of Kazakhstan dated May 6, 2021 Year № 305 "On approval of requirements for the organization of anti-terrorist protection of facilities vulnerable to terrorism " video information for subsequent analysis of events must be stored for at least 30 days. days. Additionally, we would like to inform you that within the framework of paragraph 3.14 of the Technical Specification of the Public Procurement Contract Service № 44 dated January 17, 2024 between the Ministry of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan and The State Corporation provides the operation of the video surveillance system and the storage of surveillance videos for no more than one month. Due to the above, the State Corporation is not able to provide video recordings from surveillance cameras for the specified period.

The internal regulatory documents of the State Corporation and the Rules for the Provision of Public Services provide for measures to provide services to people with mobility and disability. So, Each PSC has at least one workplace for people with disabilities, where this category of people can be served as a priority. Services can also be provided remotely, by calling 1414 and being accompanied by a videographer.

According to subparagraph 3) of paragraph 5.2. of the Code of Business Ethics of Employees of the Non-profit Joint Stock Company State Corporation Government for Citizens, №01-01- 02/04 dated October 21, 2020, employees must adhere to the rules of the culture of negotiation, including telephone. Business negotiations should be conducted in a calm, polite tone. They should also not allow unfounded accusations, facts of rudeness, humiliation of human dignity, and tactlessness towards other employees. Rules of appearance for women – employees directly involved in the provision of public services: white top (white collared shirt), tie with the State Corporation logo, dark bottom (trousers or an office–length skirt in black or dark blue), classic shoes, hair must be gathered. During the cold season, jackets and sweaters (black, dark blue) are allowed. Rules of appearance for male employees directly involved in the provision of public services: strict business suit (black, dark blue), shirt (white), tie, clip for a tie with the logo of the State Corporation, classic shoes. Short-sleeve shirts are allowed in the hot season.

By the service provider according to the type of public service The territorial police authorities are responsible for issuing residence permits to foreigners permanently residing in the Republic of Kazakhstan. Ministry of Internal Affairs of the Republic Kazakhstan. The service is provided on a paid basis in paper form. The application can be submitted via A state corporation. However, regarding the issue of a passport to a citizen of the Russian Federation, you need to contact the Embassy of the Russian Federation. Of the Russian Federation in the Republic of Kazakhstan.

In accordance with the order of the Minister of Internal Affairs of the Republic of Kazakhstan dated March 30 in 2020 № 267 service "issuance of passports and identity cards to citizens of the Republic Kazakhstan" is accepted in Public service Centers, provided by Migration Police officers, and the issuance of ready -made results in the PSC is carried out by employees State corporations.

The waiting time in the queue and the service time for service recipients in the UN are regulated The rules for the provision of public services, each of which strictly prescribes the business process of providing public services.

The validity period of a registration certificate issued for an identity card containing a microchip or a key information carrier is three years from the date of its issuance. The validity period of the registration certificate issued on computer equipment, electronic media or mobile application is one year from the date of its issuance. The exception is a registration certificate issued using the template "information system of an individual" or "information system of a legal entity", which is valid for three years.

Registration certificates are issued according to the following templates:
1) For individuals:
- individual;
- cloud-based EDS;
- SSL of an individual;
- information system of an individual.
2) For legal entities or joint ventures:
- the first head or authorized person of a joint venture;
- an employee with the right to sign;
- an employee of the organization;
- member of the information system "Казначейство – Клиент";
- SSL of a legal entity;
- information system of a legal entity

Documents are accepted at the PSC for the public service "Formation and correction of an individual identification number for foreigners and stateless persons temporarily staying in the Republic of Kazakhstan" upon personal request from the service recipient (for children and citizens declared legally incompetent by the court, their legal representatives (parents, guardians, trustees) with the provision of documents confirming the authority to represent them). Only the correction of the IIN can be obtained by applying for a notary public a certified power of attorney, in the case of a request from a representative of the service recipient.

Citizens who are unable to repay their accumulated debts may be declared bankrupt . The bankruptcy declaration procedures are:
- out-of-court bankruptcy;
- judicial bankruptcy;
- restoration of solvency.
According to the approved rules of the state service "Application of the out-of-court bankruptcy procedure" dated February 28, 2023 № 218 (hereinafter referred to as the rules) the acceptance of the application and the issuance of the result are carried out:
1) through a State Corporation;
2) through the e -government web portal www.egov.kz;
3) through the web application of the authorized body's Internet resource.
When contacting a State Corporation , the following set of documents is provided:
1) The debtor's application for the application of the out-of-court bankruptcy procedure in accordance with Appendix 2 of the rules;
2) a list of creditors indicating their name, amount of debt, location according to the annex to the Application approved by Appendix 2 of the rules;
3) a copy of the document confirming that the service recipient has taken measures to settle and (or) collect the debt under a bank loan agreement and (or) a micro-loan agreement

Every citizen of the Republic of Kazakhstan has the opportunity to voluntarily impose a ban on loans and microloans. To do this , you must submit an application in the eGov mobile mobile application or on the portal eGov.kz . Only the citizen himself can apply for the service . Thus, it is not possible to obtain a ban on applying for loans and microloans through appeals or through public service departments. The ban on making loans and microloans is set for 6 months and is lifted automatically upon expiration. You can also remove these restrictions at any time, by submitting an application, only for early termination of the provision of voluntary refusal to receive bank loans. The loan waiver service is available in the eGov mobile mobile application on the main page, in the "Popular Services" section. A similar service can also be obtained on the eGov portal.kz in the section "Citizens" - "Customs and taxes" - "Economics and Finance". At the same time, it is necessary to take into account the following:
- the service restricts as much as possible the possibility of obtaining a loan from third parties, notifying financial organizations prohibit a citizen from applying for a loan, but they do not fully guarantee that the loan will not be issued;
- financial organizations in which an individual has outstanding obligations/an existing loan, when requesting information about it, will receive additional information that this individual has restricted access to his data to apply for new loans.;
- the decision to issue a loan is made by the lender independently and at its discretion; The user can see the details of the requested loan applications in personal account on the website of the First Credit Institution Bureau www.1cb.kz .

All front offices have QR codes for feedback, where customers can leave negative/positive feedback with photos and videos attached. After sending the feedback, responsible employees will establish communication and help in solving the problem.