Moderation is 1 business day (24 hours). If the user has not passed moderation. The user needs to go to his personal account did.gov.kz . Delete the identity document in the documents and repeat the attachment procedure. If the data from the document was not recognized automatically, it is necessary to fill in all fields according to the identity document. If the fields were recognized automatically, it is necessary to verify their complete identity. If specific symbols of the Kazakh language were used in the certificate, they must be entered in the fields. (Edit the recognized text if necessary and complete the attachment procedure). After that, clear the browser cache and try again to submit the application from egov.kz . If the error repeats, in order to fix the cause of the error, we ask the user to contact technical support: support@digital-id.freshdesk.com.

There may be a problem with the SMS gateway. Wait a bit and try again. receiving and entering the code.

If your account is blocked after after completing the video identification, you will need to wait 15 minutes, after which which it automatically unlocks and you you can re-complete the video identification. We recommend it before re-passing Video identification check the lighting in the room, and also try not to go outside the outline of an oval.

Before launching the camera, the service requests access to use the camera. Necessary allow access. If you were given access, but the camera it still won't start, check the settings. browser settings in the phone settings. If all the settings are correct, but still the camera does not start, in such cases: Please contact technical support@digital-id.freshdesk.com.
Required information for registration:
Region:
IIN:
Browser:
Phone number:
Error description:

The Digital ID service is designed for online identity verification and is created personally for each user. There can be 5 types of failure. Below you can to get acquainted with the causes and the solution of the problem situations:
1. The uploaded files do not contain a front or the reverse side of the document.
Reason: The "Front side" and "Back side" sections are loaded with the same the side of the document.
Solution: You can go to https://did.gov.kz / and replace the photo of the document.
2. The data differs from the document data on photo.
Reason: The captured selfie does not match uploaded document, or added a 3x4 photo. While comparing selfies and photos on in the document, the faces do not match.
Solution: We recommend that you re-take the photo from the original document.
3. The uploaded document is a copy. an existing document.
Reason: The photo of the document was taken from the screen of another a device (computer or phone), or a copy of the document was used (black and white photo).
Solution: we recommend that you re-take the photo from the original document.
4. The text of the uploaded document is unreadable or the uploaded document is cropped.
Reason: there are highlights on the document photo, light reflection or data on the document It's hard to recognize.
Solution: we recommend removing the original again the document.
5. The document is overdue.
Reason: the validity period of the uploaded document expired.
Solution: we recommend checking the expiration date document and use a valid document certifying your identity, and try re-upload the Digital ID in your personal account.

If you encounter a problem using the camera on your device, you need to make sure that you clicked the “allow” button to use it during the service request. If you clicked “block”, you need to check and allow access in the browser settings or in the system settings of the device itself. Go to the camera or start the identity verification process again.

If you encounter a problem with the device's face recognition camera, you need to make sure that there is good glare-free lighting. Also, check out the quality requirements for selfies and video identification:
The quality of selfies and video identification:
- the face must be completely in the frame and fit into an oval;
- The image should be sharp and contrasting;
- the person being photographed must look directly into the camera;
- brightness/contrast should be moderate;
- the eyes should be open and visible, and the hair should not cover the face;
- face - strictly full-face "portrait style";
- the background is uniform, the light is uniform when shooting, without shadows on the face.
If nothing helps, please contact technical support@digital-id.freshdesk.com with a full description of the reason and what you did.

If you encounter a problem with allowing access to the camera in the Google Chrome browser, you need to use the Firefox browser (preferably the latest version of the browser). To do this, you need to close all applications that use the camera and install the browser. Firefox. And try to start/continue the process of issuing EDS on the Firefox browser.

Step-by-step instructions for registering your legal representative and adding your IIN in your Digital ID account
1. After logging in, enter your mobile phone number.
2. You receive an SMS message with the authorization code.
3. Enter the IIN.
4. You will begin the video identification process: Before you begin video identification, you need to allow access to the camera. If access to the camera is suddenly denied, then go to the browser settings and allow access.
5. You show the actions (so we know that you are not a robot).
6. We check your data with State database "Individuals". If everything is correct, then we complete the registration process; if the data does not match, then you will receive an SMS notification with the reason for the refusal to register, and you need to repeat the registration process.
7. After successful registration, you will be logged into your Digital ID personal account.
8. Click on the "Add child's ID" button, specify the requested data and provide your consent.
9. Further, after obtaining the consent of the legal representative, the user who is under 18 years old, they can re-go through the identity verification process, starting with the service they previously tried to complete.
NOTE:
Digital ID does not store your data or that of your legal representative and will not be shared with anyone without your permission. If you or your legal representative have previously confirmed your identity through a Digital ID, you can still see it in the "Operation History" section. In accordance with paragraph 1 of Article 22 of the Civil Code of the Republic of Kazakhstan, minors between the ages of fourteen and eighteen make transactions with the consent of their legal representatives. In addition, according to paragraph 1 of Article 7 of the Law of the Republic of Kazakhstan dated May 21, 2013 "On Personal Data and their Protection", personal data is collected and processed by the owner and/or operator, as well as by a third party with the consent of the entity or its legal representative.

For this: On the authorization page, click on the "Register" button. A biometric identification service will be opened - Digital id, enter the phone number, verification code from the SMS, register with Digital id. Complete the video identification and allow eGov mobile access to your personal identification data and phone number. After successful identification confirmation, it is required to answer the verification questions. Then click on the "Continue" button. The "EDS Release" page opens. Fill in the e-mail address and enter the password for the EDS (this password will also be the password to your personal account). an account on the e-government portal, if you have not previously registered in your Personal Account. Cabinet), then click on the "Continue" button. On the new page, click on the "Continue" button. After successful registration, set the application's quick access code and link your Face id/touch id.

In the following cases, the verification SMS code is not received:
1. If the balance is less than 1 unit
2. If you have changed your telecom operator
3. If the short number 1414 is blocked
4. If the message memory is full.

Registration of people with disabilities recognized as legally incompetent in accordance with the legislation of the Republic of Kazakhstan (art. 30 of the Civil Code of the Republic of Kazakhstan), in the database of mobile citizens is carried out by their legal guardian, appointed in accordance with the norms of art. 26 of the Civil Code of the Republic Kazakhstan. The legal guardian has the right to represent the interests of incapacitated citizens and receive public services on their behalf in accordance with the Law of the Republic of Kazakhstan "On Guardianship and Guardianship", the legal guardian can contact the virtual assistant through egov portal.kz, or via Egov mobile, to verify BMG, you need to provide the virtual assistant with an identity card and a document confirming custody.

The original identity card or its digital version is required for verification. The screenshot from the mobile application is not accepted for verification.

To register a number in the Database of Mobile Citizens (BMG), a non-resident must obtain an individual identification number (IIN) at the Public Service Center.

After receiving the IIN, you need to purchase a SIM card and register it with your telecom operator for your own IIN. Further, the registration of the subscriber number in the BMG is carried out through the service "Registration of the subscriber number in the Database of mobile citizens" on the e-government portal.

For the initial registration of a subscriber number in the database of mobile citizens (DMC), you must purchase a SIM card and register it with your telecom operator using your own IIN. After that, the registration of the number in the DMC is carried out through the service "Registration of a subscriber number in the Database of Mobile Citizens" on the e-government portal. (hereinafter referred to as the e-government service).

If it is necessary to change the previously registered subscriber number in DMC, the data update can be performed through the personal account on the egov portal.kz, or use the specified e-government service.