Kazakhstani people are massively switching to self-government services. Previously, most of the citizens received services through the electronic government portal egov.kz, but now the number of service recipients is increasing through the telegram bot EgovKzBot2.0, social networks Vkontakte, Facebook and the updated mobile application Egov mobile.
As the Chairman of the Management board of the state-owned corporation “Government for Citizen”, Assemgul Baltasheva stated today more than 7.6 million people are registered in the mobile citizens database. Baltasheva said at today's Government meeting: “Participation in the mobile citizens database provides an opportunity for Kazakhstan people to use all the amenities and functions which Mobile Government provides. In particular, the use of Egov-mobile mobile application allows to get 28 types of public services, such as certificates from out-patient psychiatric facility, narcological, TB dispensaries, certificates about the presence or absence of real estate, etc. You no longer need to go to PSC to get them, it’s enough once to register in the mobile citizens database and download the application. “
She also noted that more than 205 thousand Kazakhstanis downloaded the updated Egov mobile app in just a month.
Also, in the state corporation they made TOP-5 of the most demanded services through the so-called “PSC in your pocket - a smartphone”. Traditionally, they became such automated certificates as the presence / absence of a criminal record, real estate, tax debt, as well as services for checking administrative fines and providing information about pension contributions. Services such as booking a queue at a public service center, the nearest public service center, viewing the validity period of a technical inspection, etc. are slightly less popular, but no less popular.
Recall that in order to increase the digital literacy of the population in PSCs, the transformation was carried out according to the “60/40“ principle, where 60% are the self-service sector, and 40% are operator’s jobs, and mobile registration sectors have been established where Kazakhstanis can be registered in the base of mobile citizens and teach you how to use the Egov-mobile mobile application and the telegram bot EgovKzBot2.0.
By the way, since the beginning of the year, over 13 million consultations on the skills of using digital innovations and the egov.kz portal have been provided in the Connection point sectors.