Ombudsman

Ombudsman

In order to ensure legal protection for employees of the non-profit joint-stock company “State Corporation “Government for Citizens” (hereinafter referred to as the State Corporation) and to comply with the Code of Business Ethics, the State Ombudsman has been introduced.

By the decision of the Board of Directors of the State Corporation of June 26, 2019 from July 1, 2019, KARKINBAEV Galym Abibullaevich was appointed to this position.

 

Ombudsman - a person appointed by the Board of Directors of the State Corporation, whose role is to advise the employees of the State Corporation who have approached him and to assist in the resolution of labor disputes, conflicts, social and labor issues, as well as in observance of the principles of business ethics by the employees of the State Corporation.

The main tasks of the Ombudsman are:

  • ensuring compliance by the relevant bodies, employees and officials of the State Corporation with the Code of Business Ethics of the State Corporation;
  • improving the system of corporate culture, business ethics;
  • strengthening measures to prevent and resolve labor disputes, conflicts of interest and assisting in solving problematic social and labor issues;
  • ensuring a clear and effective interaction between employees of the State Corporation and its bodies.

At the same time, in accordance with the internal documents of the State Corporation, the Ombudsman is required to maintain confidentiality of information that became known during the period in which he performed his functions, to ensure legal protection (within the framework established by labor legislation) of employees for the duration of the dispute resolution procedures, and to promote compliance with the principle of equal treatment of officials persons and other employees of the State Corporation, and the prevention of any kind of discrimination.

 

For violations of the Code of Business Ethics of the State Corporation, corporate disputes and conflicts, as well as illegal actions by officials and other employees of the State Corporation, you can contact us by phone +7 (7172) 95 50 38 and send a written request by e-mail – ombudsman@gov4c.kz.

 

In addition, appeals to the Ombudsman can be sent on paper at the address: 010000, Nur-Sultan, Esil District, 10 Mangilik Ave., marked on the envelope (package) to the Ombudsman of the non-profit joint-stock company “State Corporation “Government for Citizens”.